Store Policy

Shipping

Domestic:

Mountain of Jewels offer free insured USPS shipping on all domestic purchases. In most cases your order will be shipped the same day however if ring sizing needed or some modification to a piece of jewelry this could take up to 7 business days.

Item that is less than $35 will be charged $3 shipping.

Every item over $200 will be shipped with Signature Guaranteed.

FedEx 2nd Day is $35 and $5 for any additional item.

FedEx Standard Overnight is $50 and $5 for any additional item.

You will receive an email notification and a tracking number to easily track your shipment online once your order is shipped. Shipping time is location dependent and usually takes 2-4 business days. Your order will be shipped to your registered and verified PayPal address ONLY.

 

International:

We normally select the most inexpensive shipping and insurance method possible for our international buyers. We mostly use USPS Priority Mail Express International for $20 for items up to $1000 in value.  All other shipments that are over $1000 will be sent via FedEx. Shipping cost will be quoted to you based on the destination and purchase value.  Your country of residence may impose customs, import, duties, or tax fees that you must pay because your order originated outside your home country. These fees are your responsibility and are separate from the cost you paid us for you merchandise and shipping.

Our goal is to ship your order as quickly as possible, however, there are matters that are out of our control such as custom delays and freight carrier's shipping service. If you are interested to find out the expected date of shipment of a particular product, use the tracking number you were provided with, following your purchase. We are not responsible for any customs charges or holdups.

Please note that we CANNOT mark the customs tag as a "gift" or to value the order at less than what you paid for the merchandise. This practice is considered fraud and violations of this policy carry severe penalties and can result in our loss of international shipping privileges. For additional information, please contact the customs department in your country.

 

Payment

PayPal is the safest way to pay online and provides full buyer protection. We are a PayPal verified business and accept all the available payment methods supported by PayPal. Among the available options are: ShopifyPayments which include: Visa, MasterCard, American Express, Discover Card and Venmo, BTC. We accept an immediate payment upon purchase or no longer than 48 hours.

 

Returns

We at Mountain of Jewels do everything we can to ensure that you will be 100% satisfied with your purchase, and that your purchase will bring you many years of enjoyment. If you’re dissatisfied in any way, give us a chance to make things right. However if for any reason you are not completely satisfied with your purchase, we will refund 100% of the original purchase price. We do not refund any shipping expenses. To return an item, please contact us within 3 days or receiving the item.  You will be assigned an authorization number at that time. Item(s) must be returned in an undamaged condition and are subject to inspection by our quality assurance department. The item(s) must be shipped within 7 days of delivery with the original gift box. Buyers are responsible for return shipping charges.

** Please note custom pieces are non-refundable.